Privacy Policy

Last updated: October 2025

PWM (Sales) Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.pwm-sales.co.uk, contact us, or make a purchase.

  1. Who We Are

PWM (Sales) Ltd
Gowdall Lane, Pollington, Snaith, East Yorkshire, DN14 0AU
Tool Hire and Sales: 01405 862688
Email: info@pwm-sales.co.uk
Company Registration No.: 07011866
Registered in England and Wales.

PWM (Sales) Ltd is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

  1. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: name, company name, and contact person.
  • Contact Data: email address, phone number, billing and delivery address.
  • Transaction Data: order details, invoices, payment status, and purchase history.
  • Technical Data: IP address, browser type, operating system, device type, and usage data collected via cookies.
  • Marketing & Communication Data: preferences for receiving marketing materials and responses to surveys or promotions.
  1. How We Collect Data

We collect personal data in the following ways:

  • When you fill out contact forms, request a quote, or place an order.
  • When you create an account or subscribe to our newsletter.
  • When you interact with our emails or marketing campaigns.
  • Automatically, through cookies and analytics tools when you browse our site.
  1. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil orders, deliveries, and returns.
  • To manage customer accounts and provide after-sales support.
  • To send order confirmations, invoices, and service notifications.
  • To improve our products, website, and user experience.
  • To send newsletters and marketing emails where you have opted in.
  • To measure advertising performance and site traffic.

We will only use your data for the purposes for which it was collected, unless we reasonably consider that another purpose is compatible.

  1. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contract: processing necessary for supplying goods or services.
  • Consent: for email marketing and non-essential cookies.
  • Legitimate Interests: analysing website usage, improving products, and preventing fraud.
  • Legal Obligation: retaining data for tax and accounting purposes.
  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse performance.

We use:

  • Google Analytics – to collect anonymous website usage data.
  • Facebook Pixel – to measure advertising conversions and improve campaign relevance.
  • Mailchimp – to track newsletter engagement and email preferences.
  • WooCommerce cookies – to manage your cart and checkout process.

You can manage cookie preferences at any time via your browser settings or our cookie consent banner.
For further details, please see our Cookie Policy.

  1. Marketing Communications

If you have opted in, we may send you newsletters, promotions, or product updates.
You can withdraw consent at any time by clicking “unsubscribe” in any email or by contacting us at info@pwm-sales.co.uk.

We will never sell or rent your personal data to third parties for marketing purposes.

  1. Sharing Your Information

We may share your data only with trusted third-party partners, including:

  • Payment processors such as PayPal and Stripe (we do not store full card details).
  • Delivery and logistics providers for shipping orders.
  • Analytics and advertising services (Google Analytics, Facebook/Meta).
  • Email marketing provider (Mailchimp).

Each partner only receives the information necessary to perform their function and is required to handle your data securely.

  1. International Data Transfers

Some of our service providers (e.g. Google, Meta, Mailchimp) may process data outside the UK.
When this occurs, we ensure that appropriate safeguards—such as standard contractual clauses—are in place to protect your data in accordance with UK law.

  1. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, including legal, tax, and reporting obligations.

Typically, order and transaction data are retained for six years to comply with HMRC requirements.

  1. Data Security

We take all reasonable steps to protect your personal information against loss, misuse, and unauthorised access.
This includes secure servers, encryption, restricted staff access, and regular website security reviews.

  1. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Object to or restrict certain types of processing.
  • Withdraw consent at any time (e.g. for marketing or cookies).
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised “Last updated” date.

  1. Contact Us

For any questions or concerns about this Privacy Policy or your data, please contact:

PWM (Sales) Ltd
Gowdall Lane, Pollington, Snaith, East Yorkshire, DN14 0AU
Tel: 01405 862688
Email: info@pwm-sales.co.uk
Website: https://www.pwm-sales.co.uk

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